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The BPO backlash AN OUTSIDERS VIEW Ken Fuller Ken Fuller 01/31/2012

Tuesday, January 31, 2012

The BPO backlash

AN OUTSIDERS VIEW
Ken Fuller
Ken Fuller 01/31/2012
Last week, this column argued that many Philippine commentators on economic affairs fail to think “outside the box.” Due to ideological commitment, some voluntarily submit to the narrow horizons of the current, dysfunctional “export-oriented” economic model, imposed by the World Bank and International Monetary Fund decades ago. Others have simply abandoned hope that the Philippines will embark upon the path of genuine development.

Take, for example, the concern regarding the Call Center Worker and Consumer Protection Bill currently before the US Congress.

In 2011, business process outsourcing (BPO) revenue in the Philippines was $9 billion, no less than 4.5 percent of gross domestic product. Some 900 BPO firms employ 1.1 million Filipinos, around 60 percent of whom are call center agents. This country, being the world’s third largest provider, has 15 percent of the market share...... MORE

SourceThe Daily Tribune

URL: http://www.tribuneonline.org/commentary/20120131com5.html

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