Bill to protect call center agents filed in Senate
11/21/2010Sen. Miriam Defensor-Santiago has filed Senate Bill 2604, also known as the “Magna Carta for Call Center Workers Act of 2010,” to protect thousands of call center employees in the country.
The veteran lawmaker’s bill seeks to guarantee call center employees the following rights: the right to organize
and join labor organizations; the right to a safe and healthy working environment; the right to at least a one hour continuous meal break in the middle of every eight hour shift; the right to privacy; safety for nightshift employees; and the right to be informed of the terms and conditions of their contract.
Santiago, in a statement, yesterday said she was concerned about reports that the local business process outsourcing (BPO) industry discourages unions. She cited research conducted in various countries showing the importance of unions in the call center industry.
“The Constitution guarantees all workers to self-organization, collective bargaining and negotiations, and peaceful concerted activities, including the right to strike in accordance with law. BPO companies in the country are not exempt from this constitutional provision and should honor their employees’ rights,” she stressed..... MORE
Source: The Daily Tribune
URL: http://www.tribuneonline.org/headlines/20101121hed6.html
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